| Recently we asked which was more important: new customer growth or repeat business?The answer depend ... - Paul Lemberg |
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| Here are 6 sure-fire ways to get demanding, angry, and unreasonable customers to back down - Myra Golden |
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| To be more responsive to customer needs, emphasise customer satisfaction, develop closer relationshi ... - Richard D S Hill |
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| You can learn many things you didn't know about your business by getting valuable feedback from your ... - Brian Sakamoto |
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| It??s time to beat the old bad customer service drum again. I know, I??m sick of beating the drum, t ... - TimKnox |
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| There a belief that happy clients are your worst enemy. Is this idea true? The problem is that happy ... - Dr. Drew Henry |
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| Avoid these common pitfalls when dealing with tough customers. - Myra Golden |
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| Keeping customer service focus simple is the key to enabling all of your people in the front line. D ... - Martin Haworth |
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| Increase the number of profitable and satisfied customers while spending less time on administration ... - J B |
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| It doesn't matter the size of your business or what industry it is in, I recommend creating a list o ... - Kelly Robbins |
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| To keep your clients once you've stopped "their pain" you need to teach them that your ongoing care ... - Kelly Robbins |
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| CRM is critical, because research has proven that it??s significantly more cost effective to keep ex ... - Ettione Stuckey |
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| Blessed with the "gift of gab" are you? That's nice. But true sales professionals know that before t ... - Duane Sparks |
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| Customer satisfaction isn't one single act, but a group of actions that work together to make their ... - Allyn |
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| With the increased emphasis on health and safety in UK, employers are now turning their attention to ... - Nash b |
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